Return & Refund Policy

Return & Refund Policy

30-Day Easy Returns

At Lorenzo Vescari, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer a simple and transparent return process.

Return Policy Overview

  • Return Window: You have 30 days from the date you receive your order to initiate a return.

  • Condition: Items must be unused, in their original condition, and returned with original packaging and accessories.

  • Easy Returns: Our client support team will assist you with every step of the process.

Return Costs

  • For Defective or Incorrect Products:
    Returns are free of charge if the product you received is incorrect, damaged during shipping, or defective in any way.

  • For Customer Remorse (Change of Mind):
    If you purchased the wrong item, it doesn’t fit, or you no longer want it, the cost of return shipping will be deducted from your refund.
    Shipping costs are non-refundable, and customers are responsible for providing a return shipping label unless the item is defective or incorrect.

How to Return an Item

  1. Contact Us:
    Email our team at support@lorenzovescari.com with your order number and reason for the return.

  2. Pack Your Item:
    Repack your item securely in the original packaging, including all accessories, tags, and documentation.

  3. Send It Back:
    Ship the item using the carrier details and instructions provided in your Return Authorization Email.

Refund Process

  • Inspection:
    Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria.

  • Refund:
    Refunds are typically processed within 7 business days after we receive your return.
    Please note that your bank or payment provider may take additional time to post the funds back to your account.

Exchanges

Need a different size, color, or product?
No problem — contact us, and our team will help you arrange an exchange quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some products may not be eligible for return.
Such products will be clearly marked as “non-returnable” on their product page.

For More Information

Have questions or need assistance?


Please contact our Customer Support Team at support@lorenzovescari.com, or visit our FAQ page for more information.