Frequently Asked Questions (FAQ)

We’re here to make things simple. From checkout to delivery, our goal is a seamless experience.
If you need help beyond what’s covered here, our support team is just an email away — support@lorenzovescari.com.

1. How long will it take to receive my order?

Orders are processed within 1–2 business days (Monday to Friday).
Once shipped, delivery typically takes 3–7 business days, depending on your location.

We work with trusted regional carriers and fulfilment partners across the UK, USA, Canada, and Australia to ensure smooth, trackable delivery.
You’ll receive a tracking link via email as soon as your order is on the way.

2. Do you offer free shipping?

Yes — free shipping is automatically applied when you order two or more items.

3. What if I receive a faulty item?

We’ll replace it at no cost.
Just contact us within 30 days and we’ll make it right.
For full details, please see our Return & Refund Policy.

4. Can I cancel my order?

Yes — you can cancel your order within 24 hours of purchase.
After that, it may already be in transit, but we’ll always do our best to assist.

5. What is your return policy?

We offer 30-day, no-hassle returns from the date your item is delivered.
Full return instructions are available in our Return & Refund Policy.

6. When will I receive my refund?

Refunds are processed within 7 business days after we receive your return.
Depending on your payment provider, it may take a few extra days to appear in your account.

7. Do you offer warranties?

Yes — every item is covered by a 30-day warranty against manufacturing defects.

8. How do I contact support?

You can reach our support team at support@lorenzovescari.com.
We aim to reply within 1–2 business days.

9. Do you ship internationally?

Yes — we ship worldwide using trusted carriers.
Our fulfilment partners support reliable delivery across the UK, USA, Canada, Australia, and beyond.

10. How do I exchange a product?

Exchanges follow the same simple process as returns.
Just contact us, and we’ll guide you through it.

11. How can I track my order?

Once your order ships, you’ll receive a tracking link via email.
You can also track your order anytime on our Track My Order page.